Política de reembolso

RETURN AND REFUND POLICY
Stratum 33 inc

Last updated: October 15, 2026

This Return and Refund Policy (“Policy”) applies to digital books and other digital content sold by Stratum 33 inc we through Whop and any related website or checkout.

By buying, you agree to this Policy, our Terms of Service, and our Privacy Policy. Purchases are also subject to Whop’s terms.

1. Digital products, not physical returns

Everything we sell is digital. There is nothing to ship back. A “return” means a refund of the purchase price, and we may revoke access to the file.

2. How to request a refund

Email stratum33inc@gmail.com from the address you used at checkout, or open a request in Whop’s Resolution Center.

Include:

  • the email of the order

  • the product name

  • the approximate date of purchase

  • the reason for the request

We may ask you to confirm that you have not kept copies of the file.

3. 14-day window

You have 14 days from the date of purchase to request a refund, unless a product page states a different window.

After 14 days we do not refund, except as required by law or as described in section 5.

4. When we refund

We refund when:

  • the payment succeeded but you did not receive access or the file

  • the file is defective or unreadable and we cannot replace it within a reasonable time

  • you request the refund within 14 days and you have not downloaded the book or opened it in a meaningful way

  • the product page was materially wrong (wrong title, format, or contents)

Approved refunds are processed through Whop, back to the original payment method. Timing depends on Whop and your bank or card issuer.

When a refund is approved, we cancel access. You must delete any copies you downloaded.

5. When we do not refund

We may refuse a refund when:

  • more than 14 days have passed, except for a delivery failure we could not fix

  • you already downloaded the book or used a substantial part of it

  • you bought the wrong title by mistake after the file was delivered

  • you are sharing, reselling, or otherwise breaking the Terms of Service

  • the request is a duplicate, or the order was already refunded

  • you file a chargeback without contacting us first, unless the law says otherwise

If you consented to immediate delivery of digital content and acknowledged that you lose any cooling-off right once the file is delivered, that consent applies where the law allows it.

6. Failed delivery

If you paid and cannot access the book, contact stratum33inc@gmail.com first. We will restore access or send the file again. If we cannot deliver, we refund in full even after 14 days.

7. Chargebacks

Contact us or use Whop’s Resolution Center before disputing the charge with your bank. A chargeback after you received the file may be treated as a Terms of Service breach. We will send Whop and the card network our records, including this Policy and proof that you accepted it at checkout.

8. Changes

We may update this Policy. The “Last updated” date shows the current version. Changes apply to later purchases. Completed purchases stay on the version you accepted at checkout, unless the law requires otherwise.

9. Contact

Stratum 33 inc
Email: stratum33inc@gmail.com
Website: https://stratum33.com